Winning Is Everything: Healthy Conflict Resolution

Conflict is inevitable in any workplace that has diverse skills, talents and experiences. Healthy conflict resolution can open doors and ways of thinking, promote creativity and increase productivity. Although there are benefits to workplace conflict, conflict resolution comes with personal baggage and, for many of us, a need to really understand and utilize strategies to promote healthy resolution. This 90 minute session will leave participants with:

• An understanding of what conflict is and is not
• A list of signs and symptoms of both healthy and unhealthy conflict
• Three choices for conflict resolution and their associated behaviors
• A plan to utilize a "win/win" approach to conflict resolution